Frequently asked questions
| Q | How far is The Malthouse from Alton Towers? |
| A | The Malthouse is in the village of
Alton and is one mile away from Alton Towers. |
| Q | What time can I check in at The Malthouse? |
| A | Guest arrival time is from
4pm to 9pm. We kindly ask that arrivals are no later than 9pm to ensure other guests will not be disturbed. |
| Q | On the day of departure
what time do I have to vacate my room? I won’t want to go! |
| A | 10am – but we won’t want
you to go either! Don’t worry you will come back! |
| Q | Do you have off road parking? |
| A | Yes – we have a free
private car park for overnight guest use. |
| Q | Is smoking permitted? |
| A | All buildings (including
guest bedrooms) are strictly no smoking. However, smoking is
permitted in outdoor areas where ashtrays are provided. |
| Q | Can I take out travel insurance? |
| A | Yes - Rothwell & Towler
are one of the companies able to arrange low cost protection for you
that will cover you in the event of a genuine need to cancel. Telephone 0845 90 80 171. |
| Q | Is breakfast included in the cost? |
| A | We include a delicious
Malthouse breakfast of your choice to see you through the day.
Choose from: Full English, Vegetarian, Vegan, Dairy Free or Gluten
Free. |
| Q | Will I have to assist with the washing up after breakfast? |
| A | Extra brownie points will
be awarded to all children who help us with the chores instead of
going to Alton Towers! |
| Q | Are there facilities to prepare or cook my own food? |
| A | We are unable to offer you
barbecue or other food preparation, food storage and cooking
facilities. However we are happy to refrigerate medication and
infant weaning foods. You will not go hungry in the evenings, there are pubs and restaurants within walking distance where food is available. |
| Q | Are babies and very young children welcome at The Malthouse? |
| A | We make every effort to
assist families with infants to enjoy as trouble free stay as
possible. We have travel cots, bedside rails, night lights, high
chairs and bottle sterilizing equipment. We are happy to store baby
milk and weaning foods in our fridge. Please ask for details at time of booking. |
| Q | Do you have any facilities for less mobile guests or those with disabilities? |
| A | We have a ground floor
bedroom suitable for wheelchair users. It has a wet room style
shower room equipped with handrails and bars. We are considerate to
those with special needs and will assist wherever possible. A copy
of our Access Statement is available upon request |
| Q | Will my bedroom be en-suite? |
| A | All our bedrooms are
en-suite with toilet, hand basin and shower. |
| Q | Will I need to bring my own towels and toiletries? |
| A | We provide hand soap and
all towels for in room use. You should bring your own towels for
visits to waterparks and swimming baths. Please bring your own toiletries. However, we are only too happy to help out if you have forgotten essentials. |
| Q | What other facilities are in my bedroom? |
| A | All rooms are centrally
heated and have thermostatically controlled radiators. There is
tea/coffee, digital TV, WiFi internet access, hairdryer and wall mounted fan in each room. An Iron and ironing board is available upon request. |
| Q | Can I gain access to my bedroom at all times? |
| A | You will be given a room
key on arrival and are free to come and go as you please during your
stay. We have no curfew – only asking that early birds and night
owls are respectfully quiet for other guests and our neighbours. |
| Q | Can I drink the tap water in my bedroom? |
| A | Yes – All cold water is a
mains supply and is suitable for drinking. |
| Q | Are you friendly? Will you look after me well? |
| A | As you will see from some
of the answers above we have a good sense of humour and enjoy the
work we do. Modesty prevents us from printing extracts from our Guest Comments Book. Come and experience our hospitality and read the book for yourself. |